ADT Security Frequently Asked Questions (FAQ):
1. Do I need a security system?2. What are the benefits of an ADT monitored home protection system?3. How much does ADT monitoring cost?4. When will my system be installed?5. What are the benefits of a wireless system?6. What are the main components of your Home Protection System?7. Does ADT offer any guarantees?8. If I move, will I have to pay again to put a security system in my new house?9. Why does ADT have 5 monitoring centers?10. What if I don't live close to an ADT monitoring center?11. What happens when the alarm goes off?12. How can an ADT monitored security system save me money?13. How does having a home security system help deter burglars?14. I have a pet, will he/she trigger the alarm?15. What if my pet weighs over 40 pounds?16. Why do I have to have a landline?17. When I use my phone line is my service affected?18. If I lose electric power, will my alarm system still work?19. What is 2-Way Voice?20. What areas of my home will be protected?
Do I need a security system?
Research shows that 9 out of 10 convicted burglars agreed they would avoid a house protected by an alarm system. While there is no security system available that is completely penetration proof, installing an ADT monitored home protection system can help make your home 3 times less likely to be burglarized**.
No matter what size of home you have or what neighborhood you live in, an ADT monitored home protection system can help make your home safer.
Source: National Burglar and Fire Association, 2000
U.S. Department of Justice, 1999
What are the benefits of an ADT monitored home protection system?
Increased Protection. The most obvious benefit of installing an ADT monitored system is that it can help make your home safer for you and your family. An ADT monitored home security system with a connection to an ADT monitoring center can help respond to intrusions, 24 hours a day.
Can Help Save You Money. While you've most likely considered how an ADT monitored security system could help save your life, you probably haven't thought about how it could also save you money. ADT Provides you with a certificate to send to your insurance company, allowing you to save up to 20% off your homeowner's insurance with most insurance companies. Plus, adding an ADT monitored security systems can also add value to your home.
ADT monitored security systems are installed by licensed professionals.
How much does ADT monitoring cost?
ADT monitored security costs less than a cup of coffee per day and less than the average homeowner's insurance deductible per year. Packages start at just $32.99 per month for 24 hour monitoring. Additionally, you may save up to 20% on your homeowner's insurance premium just by having an ADT monitored security system installed.
When will my system be installed?
When ordering your system, you will be asked to select a preferred installation date and time that is convenient for you. Our professional technicians will then come to your home and install the home protection system at the scheduled time.
What are the benefits of a wireless system?
A wireless system requires much less drilling than the traditional hard wired security systems (a traditional hard wired system requires drilling 9-10 wires throughout your home).
What are the main components of your Home Protection System?
Our basic system includes 90 percent of the security most American's need. This includes:
1 Master Control Panel
1 Keyfob Remote
3 Door/Window sensors
1 Motion detector
1 built-in siren
Our professional installation team will recommend any additional equipment necessary to meet your individual security needs when they install the system in your home. All ADT monitored systems also come with a yard sign and window decals to help deter potential break-ins.
Does ADT offer any guarantees?
Every ADT monitored system comes with the following guarantees:
ADT Money-Back Service Guarantee
ADT will make every available attempt to satisfy an installation, service or equipment problem that arises within the first six months as an ADT customer. If ADT is still unable to resolve the concern, ADT will refund the installation charge and/or monitoring fees paid during the initial six month period.
Theft Protection Guarantee
In the unlikely event that your home gets burglarized while protected by ADT, ADT will pay up to $500 of your insurance deductible if you meet the required criteria. This means more money to replace stolen items.
Relocation Discount Guarantee
If you've already enjoyed ADT services for at least two years, ADT will provide you with a $100.00 discount on the installation of a system in your new home as part of the Relocation Discount Guarantee.
Homeowners Insurance Certificate
May save up to 20% on your homeowners insurance with most insurance companies.
(Certain Restrictions Apply -- see guarantee certificate for compelte terms and conditions)
If I move, will I have to pay again to put a security system in my new house?
If you've already enjoyed ADT services for at least two years, ADT will provide you with a $100.00 discount on the installation of a system in your new home as part of the Relocation Discount Guarantee.
Why does ADT have 5 monitoring centers?
ADT has more monitoring centers than any other home security provider in the United States. ADT's centers are located in Colorado, New York, Texas, Florida and Missouri. These centers communicate with one another and can be used as backup in case of power failure. This means ADT monitoring is virtually fail safe.
What if I don't live close to an ADT monitoring center?
Since signals are received electronically, you don't have to be located in close proximity to an ADT monitoring center to receive monitoring 24 hours a day and response to emergency situations in your home. Your location to one of the ADT monitoring centers has no effect on the monitoring services and response time you'll receive.
What happens when the alarm goes off?
In the event that your alarm goes off, a trained ADT professional can use the two-way voice feature on your control panel to verify an emergency. If no password or an incorrect password is given, ADT can notify the police or proper emergency response services.
Our system helps ADT identify which window, door or motion sensor has been triggered. ADT can provide the police with the location of the intrusion, along with your name and address. ADT dispatchers take care of all the logistics, so you don't have to worry about getting the police any information during your emergency.
How can an ADT monitored security system save me money?
Not only can an ADT monitored security system add value to your home, but it may also save you up to 20% on your homeowner's insurance base premium with most insurance companies. ADT will provide you with a certificate to send in to your insurance company, showing that your home has monitored security protection.
How does having a home security system help deter burglars?
When burglars see the ADT yard sign, they know the home is protected by the leading home security company in the nation. Generally, burglars target only the most vulnerable homes and are unlikely to challenge a monitored security system.
I have a pet, will he/she trigger the alarm?
Our system uses pet immunity, which means any animal weighing less than 40 pounds will not trigger your alarm. The system can distinguish the difference between an animal and a human by the way heat is allocated throughout the body.
What if my pet weighs over 40 pounds?
If you have a pet weighing over 40 pounds, our installation professionals can upgrade your system to include 80 pounds of pet immunity.
Why do I have to have a landline?
Your ADT monitored system comes with a feature called 2-way voice. 2-way voice allows you to communicate with ADT directly from your control panel. The control panel acts like an intercom, over which you can talk directly with an ADT monitoring center personnel.
In order for this feature to work, you will need a telephone line in your home. When an alarm is triggered, the system can seize your phone line and calls the ADT customer monitoring center. You then communicate with the ADT monitoring center personnel over your control panel, which uses your telephone line.
When I use my phone line is my service affected?
No. The ADT system can seize your phone line in order to call the ADT Customer Monitoring Center. It can then release the line, so a trained professional from one of the 5 ADT customer monitoring centers can verify an emergency and notify the appropriate emergency response individuals to your home.
If I lose electric power, will my alarm system still work?
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal can be sent to your Customer Monitoring Center so you can be notified.
What is 2-Way Voice?
2-Way Voice is a convenient, hands free feature that allows you to communicate directly with an ADT monitoring center person from almost anywhere in your home. The control panel acts like an intercom over which an ADT monitoring center person can verify an emergency in your home and ask you for your password code.
The microphone in your control panel is so strong that it can pick up a normal talking voice from over 75 feet away, so you can communicate with a monitoring center person even if even if you're injured and can't make it to the control panel.
What areas of my home will be protected?
ADT Monitored Home Protection Systems are provided to help protect the most vulnerable areas of your home-- the areas that are also highly targeted by intruders. That's why every ADT monitored system is equipped to help protect both the perimeter and interior of your home.
Perimeter
Your system can help detect potential intruders before they even step inside by securing the perimeter or entry points of your home. Doors, windows, and major traffic areas can be monitored, even notifying ADT monitoring centers exactly which protected area has detected a break in.
Interior
State of the art motion detectors can provide an invisible blanket of protection over a wide area inside your home. Even if an intruder were to enter the home, our completely wireless detectors can sense human body heat and movement, activating the system and notifying the ADT monitoring center.
